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  • Popular Questions 3
  •   [Log in] I have forgotten my ID and password.
  •   1. How to find your ID.
    1) Click ‘Find ID’ in the Log in section of Dragon Village website.
    2) Type in your nickname and click ‘Search.’ Part of your ID pertaining to the nickname will appear.
    3) Only parts of your ID is shown for privacy protection reasons.

    2. How to find your PW.
    An email will be sent to the email address registered in your Dragon Village ID.
    If the registered email address doesn’t exist or is not used, you will not be able to find your ID.

    1) Click ‘Find PW’ in the Log in sectio of Dragon Village website.
    2) Type in the email address form of your Dragon Village ID and click ‘Search.’
    3) A password change email will be sent to you. If you have not received the email, check your junk emails or try the steps above again. If your email address is a company email, the company’s system could be blocking the email. In that case, please contact your company’s system administrator.
  •   [Etc] I want to know about data restoration regulations.
  •   If it is a case of error in the game itself, Dragon Village 2, for example, disapearance or change of items or game money, we will do our best to restore your game.
    However, in case of the following conditions, retoration of your data can be limited.

    1. If the reported item/game money does not exist in the game or is impossible to secure objective evidence.
    2. If the problem occured because of the user’s carelessness, own purpose, or mistake and not from a technical error in the game or the company’s attributable reasons.

    [Caution]
    1. If we verifiy your restoration request to be false, your account may be limited to services or permanently deactivated.
    2. Restoration request must be sent by the user with the error and the request will not be processed if it came from a third person.
    3. Restoration request must be sent within 15 days since the disappearance of item/game money. After 15 days, user’s records are deleted and restoration becomes impossible.
    4. A sucessfully entered restoration request will be processed in the order of procedure.
    5. Send in your request through customer service in Dragon Village website.
    6. For smooth restoration, please log out of the game before contacting us.

    Information to provide for restoration request.
    1. Dragon Village 2 log out status
    2. Dragon Village 2 ID (integrated) and nickname
    3. Parts to be restored
  •   [Log in] What is an integrated account?
  •   Highbrow ‘integrated’ account allows you to play all games serviced by highbrow with a single ID.

    If you make an integrated ID, there is no need to create an account for every game.

    You can just log in and play. Games include Dragon Village 1, Dragon Village 2, Zombie Slash and Three Kingdoms.
  •   [Etc] What is daily check-in?
  •  

    You can earn gold or diamonds from DV1, 2 community forum.

    Community forum daily check-in rewards are depends on your Homepage grade.

  •   [Log in] Can I play with same account with other device?
  •  

    If you want to use other device for your account with out any data loss, please follow these steps.


    1. Log out from current device by go to the option. (Right bottom corner)
    - Your game data will be saved automatically when you logout.
    - Your game data will be saved automatically only when you are connected to the internet network

    2. Proceed login with other device.

    *If you login into new device without logout from previous device, game will load previous save data from the server for your account.  

    Game data you have earned will be disappeared. Any game data you lost cause of this accident will not be restorable.

  •   [Log in] I have used more than one device for a account.
  •  

    If you have used more than one device for your account, you may encounter these problems.


    1. Data save failure
    2. Data rollback
    3. Not receiving diamonds after the purchase
    4. Missing diamonds

    We inform you to use only one device for your account. If you suffer with those problems by using more than one device, you will not be abl to get assisted. 

    Please use one device for your account.

  •   [DV2] I accidently ascend my dragon. Can I restore it?
  •  

    - Dragon you ascend by accident can be restored. BUT! Only its kind, Level, stat, skill slot type, and gem slot color.


    - Ascended dragon restoring is the service for your favor. Gem, equipments, and skills are not available to restore.
    - You will not be able to use Lv-1 item on restored dragon.
    - Items your dragon equipped before ascending will not be able to restore.

    *Any restorating beside technical error has 2 times per year per account limitation.


  •   [DV] Can I sell dragon eggs?
  •  

    Dragon egg is not for sale!

    Please keep them safe and secure :) 

    You can always use trade board to trade with other tamers!

  •   [DV] How to earn colosseum ranking points?
  •  

    [Colosseum - Solo, 3:3, tournaments]

    - Ranking points are depend on result of each matches. 

    - New updated rank will be updated after you save the data and re-access to the game.

  •   [DV] I haven't player or accessed Dragon Village over a year.
  •  

    Please write these informations and contact our customer support center.


    (Old, or highbrow) Account ID :

    In game nickname :

    *At least one of the information above needs to be correct in order to get assist for your account restoration.
     

    *Restoration may not be available if there is no game data ramains within our server.

  •   [DV] How to use trade board?
  •  

    You can trade your code with other tamers from 'Trade board'.


    [Trade board]
    - You can trade max. 10 codes at once.
    *Both trader's code count does not have to be match.

    - You can check the item with the code without visiting spirit lodge.
    - Code will not be revealed before the trade is completed.
    - For safety purpose, code will be changed after the trade is completed, and moth traders will see changed code.
     

    Please contact customer support when you have more questions about trade.

  •   [Payment] Refund policy
  •  

    Purchasable In-App items within the Applications published by highbrow can be separated into ‘Refundable’ and ‘Non-refundable’ items according to domestic laws in Korea (Consumer protection Act, Contents Industry Promotion Act).


    1. For ‘Refundable in app items’, Our customer can request a refund with phone call or e-mail within 7 days of purchase. Unused in App item ONLY. (Recall items and cancel the purchase)


    2. In App item refund will be limited when

    ①If purchased in app item is single-item

    ②If purchased in app item automatically applies to the system right away

    ③If purchased in app item includes additional benefit, and when that benefit has been already used

    ④Partial item of bundle or package type in app item has been used

    ⑤the purchase item is a capsule or probability type item which its utility determined when opened or available to see its unsealing moment by using it.


    3. When underaged customer made a purchase without the permission of their legal guardian, In app purchase can be canceled or refunded by the legal guardian unless the purchased item is fully used or its utility has completed.


    Whether the in app item buyer is a minor or not will be determined by the contracted name of purchase instrument such as mobile device or credit card.


  •   [DV2] How do I find my second password??
  •   Log in to your account and go to tamer info and click ‘Second password.’ Type in the email address that you enrolled for the account and a second password will be sent to that address. *Check your junk mailbox if you didn’t receive 2nd password mail.


  •   [Etc] I can’t trasfer/summon dragons.
  •   You can use the transfer system which sends dragons from DV1 to DV2 in egg state.

    You will need an integrated ID to transfer.

    If each of your accounts are linked to two different integrated ID, they cannot be transfered. Dragons above level 20 can be transfered as eggs from DV 1 to DV2.
  •   [Log in] Can I delete my account and create a same one?
  •   You cannot not reuse the ID that was deleted. You will need to create a new and different ID to play again.
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